Q: Can I exchange my size?
A: We want you to get the perfect fit. However, MUMUS merchandise will only accept colour/size changes prior to you taking home your order. For hygiene reasons, we cannot accept exchanges once you collect your merchandise from our stall and take it home.
Q: Can I get a refund/exchange?
A: In accordance with Australian Consumer Rights laws, you are entitled to a full refund or exchange if your item(s) are faulty.
Q: I cannot attend a collection stall – can I nominate someone to collect on my behalf?
A: Yes! If you want someone to collect your order on your behalf, please email [email protected], confirming your order code and your nominee’s full name. Please also forward your order confirmation email to your nominee so they have your receipt and ticket QR on hand for collection.
Q: Can I buy merch at a collection stall?
A: Of course – at Clayton campus stalls you can even collect your items on the same day, if they’re in stock!
Q: Can I get my items posted to my home/nominated address?
A: MUMUS merchandise does not offer postage on orders.
Q: When will the next collection stall be?
A: Please check our socials for all updates relating to merchandise collection dates! These pages include our Facebook, and Instagram. Please fill out the corresponding google form to receive times and location of your collection stall (which will be confirmed in email 48hrs before your date).
Q: It’s the day of the collection stall and I can’t find the stall. Help!
A: For urgent questions regarding collection stalls on the day, please Facebook message the MUMUS Official page for the fastest response time. Please do not message the MUMUS Instagram account regarding stalls locations on the day.
Q: I have design suggestions/feedback!
A: Amazing~ we would love to hear what you have to say! Please email us at [email protected].
Q: I have an order from before 2021 which I never collected, what should I do?
A: Unfortunately, we are unable to offer item collections placed during 2020, or prior.